Look at the bigger picture from the perspective of a dentist, landlord and supermarket clerk. What is their desire or need in the community? For themselves? For their business? Which are the most pressing issues for them regarding time and money? Invite a dentist, landlord or clerk for a coffee chat, ask these questions and listen as you put yourself in her shoes.
Make an appointment with yourself to address one of the seven Communication goal questions each day for the next week. As a reminder, when setting a Communication goal, the acronym S M A R T guides you to successful completion of the goal: Specific, Meaningful, Action Oriented, Realistic and Timely.
Posing problem and solution questions will highlight the types of issues that the respondent likes to tackle, the approaches she offers and the clients she targets. Based on the answers, you may determine how this person meshes with your contacts and resources.
Media Relations activity is like gardening. You clear, plant and cultivate. Then distribute. It’s up to you to propagate the news story you’ve placed by sharing it everywhere you can. Don’t trust that the wind (social media) will carry the seedlings (news coverage) of its own accord. As the gardener, you have to play an active role. Root around for ideas and find fertile ground to plant them.
What is COPE?: Create Once, Publish Everywhere.
Clients, prospects and supporters are looking for resources and information across multiple platforms: online, newspapers, magazines, newsletters and video. Whenever you create content, take steps to share and promote your insights. Whenever you are the subject of media coverage or another’s blog, you can respect copyright and reference the media outlet.
Match your Communications activities to your goals. Highlight select programs by consistently featuring stories about the participants or clients, services, staff, allied partners and results. To ensure consistency, coordinate with colleagues across the group for a steady flow of new content.
Your co-author speaks to her peers in their language. An article may not be accepted by, for example, a legal publication, without relying on the legal expertise and writing style of an attorney.
Share your content with reporters. Case studies, articles, blog posts and presentations testify to your credentials as an authoritative expert. You will position yourself as a source to comment on solutions to problems faced by others in that industry or serving a similar population.
Make the most of your radio appearance. While the live segment is being edited in digital format, you can prepare to start the redistribution process. The more platforms where the radio interview appears (email signature, website, LinkedIn, Facebook, Twitter, as appropriate), the broader your reach, far beyond the listening area of the radio station.
Why should a board member or volunteer care about news? The president of a foundation once remarked, “I give money to nonprofit groups that I’ve heard of. One way I hear about your organization is in the news.”
Because many nonprofits with a budget of less than $2 million do not have a professional to manage contact with the press, it is the responsibility of the board — and an opportunity for volunteers — to support the organization in its media outreach. Otherwise, multiple opportunities for fundraising, promotion and collaboration might be missed, as discussed in When Nonprofits Fail to Communicate.
Save Time, Save Money or Get More JOY Out of Life. A restaurant and a museum offer a less tangible service. They create a transformative experience and people are willing to spend their time and money to capture an elusive mood, engage their senses or master content. Compared to the quantitative terms like time and money, these moments where participants get more JOY out of life are best described as a before and after. Even those who are not patrons or supporters can recognize the possible uniqueness of being connected to such an experience.
Sometimes stations butcher a news story. In industry lingo, the news story was bumped, cut or killed. Those are the terms that reporters (and Public Relations professionals) use to describe the assault on the fruits of their labors. Typically, a television reporter visits an event, conducts an interview with the principal organizer of the program […]
A similar approach uses the acronym STEEP. Speed, you must make a public statement quickly. Transparency, you must be available and accessible at all times during the crisis. Empathy, show your concern for those affected. Expertise, engage a respected consultant to analyze the situation and make recommendations. Pledge, that you will do everything possible to prevent recurrence. Professor Peter Horowitz of Baruch College follows this approach.
Reporters call the people that they know, so introduce yourself in a professional way. But, when you receive a call from a reporter to whom you have not been introduced, be on your guard. Consider whether the reporter knows something that you do not — or that you are not prepared to talk about right then. Let’s strategize now, before you get that call, so you’ll be prepared.
Who do you know that could use a helping hand? Look at your list of former clients to identify someone who might value a thoughtful introduction. She or he might benefit from a connection to a vendor, prospective customer, employee or donor. Plant the seed with an e-introduction that describes the two parties succinctly and their shared interest. Then step back to watch the relationship bloom.
Do you have to answer the tough question? Yes and no. It’s always best to respond to a reporter’s question, whether nasty or nice, to prove you are open and trustworthy when dealing with others. When your answer to a tough question is a statement that does not merit repeating, the question evaporates. You are not cited as unavailable for comment, which may give the appearance of not being forthright.
The clock is ticking on your 15 minutes of fame. After you speak to a reporter, prepare to spread the word, even before you see the article. When the news story is published, you’ll be ready to launch the amplification process, so your target audience may encounter you in multiple venues, a positive reinforcement.
It’s not always who or why — but HOW. Be sure you highlight the HOW of the product or service to show your impact on people and organizations. For ULTRA Testing, their HOW means that clients receive better outcomes and exceptional people get jobs. That’s a clear win-win and readers see the benefits for everyone
It feels like a light bulb. Prospective clients are more likely to identify with the needs of satisfied customers than with self-proclaimed expertise. When reading brief case studies, the potential client imagines that the solutions described will have a similar impact and will solve their problem. Voila!
Interns can catch the story idea you pitch. Interns have to get approval of story ideas from editors, as do staff reporters. Interns might even be more invested in the story, because it offers them a chance to shine and stand on their own two legs. Consider how an intern may open the door to another contact at the same publication.
Show how your national group has local impact. Plan ahead to line up area customers and supporters, as well as provide background facts, to ensure credibility.
Photos given to reporters and shared via social media accounts must adhere to your objectives. Reputation management entails confining the discussion to the facts and ensuring personal privacy is respected and maintained.
Look beyond The New York Times. The online formats of industry trade publications are hungry for fresh content, daily. Provide actionable information and visuals to land this coverage.
Keep your insights accessible. Incorporate imagery and limit use of technical language; your readers might forward your ideas to colleagues who are less conversant with the issue.
Public Relations activity affects more than sales. Miserly Communications spending may save dollars, and also affect how customers, prospects and industry observers remember — or overlook — your organization.
Reporters always want to know what lies ahead. Be the one to anticipate the trends about to happen.
A photograph is worth 1,000 words. People in the picture are an engaging testimonial in your brochures, on your website, in media outreach and in your emails.
Why you? And why now? That’s what reporters will ask. Introduce yourself, your organization, your event, etc., to journalists at appropriate publications in a memorable way. Reporters call the people they know and they do not call people who wait for the phone to ring. Find a reason to put your name in front of the press as an authoritative source on a timely matter.
Who do YOU know? Board members, advisory board members, former officers. Everyone knows someone worth knowing, so spend some quality one-on-one time with the inner circle to build lists of contacts and locate candidates whose presence will enrich your group’s fundraiser.
Always Be Celebrating Success. Make sure your contract or engagement letter allows you to possibly mention your work with the client in future media outreach and marketing activity. This way you don’t need to ask for permission after the project is completed.
Confirm spelling of all names. After a phone interview, send a follow-up note to the reporter with relevant names, websites and email addresses in a large font.
Make a list of topics to tell the reporter. Print in a large, easy-to-read font to consult when you have a phone interview.